Paul & Shark Sucks Customer Reviews and Feedback

From Everything.Sucks

Paul & Shark is a luxury Italian clothing brand founded in 1975 by Paolo Dini, son of mill owner Gian Ludovico Dini. It has 280 stores worldwide and is headquartered in Varese. Its CEO is Andrea Dini.

A long time customer is really disappointed and shares his experience, "After buying Paul & Shark polo shirts for over 25 years, I have come to the conclusion that the quality of your products is now very poor, as is the design. What has happened to this once iconic brand? I still have my fabulous quality polo shirt my parents bought me for my 30th birthday! almost 19 years ago. The design quality of the past couple of years have been nothing short of awful, lazy & poor, quality ideas have completely ruined the reputation of this “once great” Italian clothing icon."

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Sales Assistant and Cashier (Former Employee) says

"This company is the best to avoid. No communications in between the corporate office (located in Italy) and American management. Even GM in New York was a great guy who understands the business and goes out of his way for his employees couldn't put up with the corporate bull. He was running the store better than his own business and did everything for his employees to success but nobody cared about it. They would ask him to make his own decision and question it afterwards. People from corporate office treat employees worse than prisoners and lots of employees quit within a month. Some woman and rat looking guy from Italy would come over a couple times per year just to make everyone's life miserable. I couldn't wait to leave and I went to department store."

Selling Manager (Former Employee) says

"Samll comapny which is owned and operated in Italy. No clear communication from Italian offices. Only 3 stores within the U.S. so there was no opportunity for growth."

Associate (Former Employee) says

"Great clothing, poor management ( corporate and retail). No apparent direction for the us market, late adopting trends. Desperately attempting to skew younger while alienating its core business."

VISUAL MERCHANDISING MANAGER (Current Employee) says

"I have no feeling about this company, so nothing to tell!"

Sales Associate (Former Employee) says

"A brand for casual wear which popular their waterproof product and cotton material. All of them, is soft and easy match. When I worked there, had different job duty to maintain a good operation."

Sales Representative (Former Employee) says

"Coworkers were friendly but the store was heavily understaffed and it became unmanageable to handle multiple customers during peak hours. Management was fine but the pay was below industry average. Cons: Low Pay"

Alistair says

"I purchased an item from Pritchard’s last Sunday (29/03/20), the payment of which was authorised via PayPal. This payment was then refunded the next day from Pritchard’s with no explanation whatsoever. Despite still advertising the item for sale I have received no communication from the company whatsoever. I fully understand the world and retail is currently in a very strange place but to take my payment, then refund it and advertise the item and then ask for a review via this forum leaves me somewhat confused. I subsequently am very disappointed in Pritchard’s customer service."

RÉGIS says

"Be careful for purchase outside UK, the return costs are for you, and the refund does not included the shipping costs (it's for you again), so don't buy if you are not sure about your purchase, it'll increase your total amount (for nothing). They don't reply to your email also. So very bad experience, and that was my last purchase."

adrian says

"Sold me something out of stock,so now I have to wait over a week to get a refund through PayPal"

Moxie Doodlesack says

"I seen a Fred Perry shirt discounted from £80 to £60 and upon going to checkout I noticed the address stated mainland U.K., whereas I live in Northern Ireland. I sent a query through on Saturday 24th and duly received a reply on Sunday 25th advising a member of the web team would be back on Monday to answer my question. I never received a reply on Monday and as I was conscious the sale could end I sent a follow up email Tuesday 27th November. Later that day, I checked their website and the shirt had returned to full price, at which point I sent an email highlighting my dissatisfaction. I then received an apologetic response on 28th (from presumably the owner: Edward Pritchard) explaining he would honour the discounted price by providing a bespoke discount code. I then went to use this code only to discover it was not recognised! I know we all like a bargain, but I think I’d rather pay full price than go through this inconvenience. What I don’t understand is why on the initial response a owner/staff member would not know if their company does or does not ship to Northern Ireland. I would have happily continued with my purchase having been given that assurity. My last email advising the discount code did not work has been ignored. As they say, you can’t change a first impression. I think I’ll shop elsewhere. Thank you"

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